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support@htmlcsstoimage.comFrequently Asked Questions
How does a subscription work?
Are there any rate limits?
How are images counted towards my plan?
Images are counted when they are created; downloads and renders are unlimited. Create an image once, include it in an email sent to 1,000 people, and it still counts as one image.
A request may use additional image credits when it requires more rendering work. An ms_delay over 5 seconds uses additional credits, and jumbo images use additional renders based on the number of tiles required.
How long will my image URLs work for?
For paid accounts, your image URLs will continue to work for as long as you have a paid subscription.
We reserve the right to delete images for lapsed or free accounts after one year. You can re-render your images, but they may no longer be cached.
What if I run out of images?
We'll email you when you reach 80% and 100% of your monthly allowance. You can move to a larger plan or ask us to enable overages for your account.
Overages are optional and are never enabled automatically. Basic and Pro overages are $10 per 1,000 images. Scale customers can choose between $10 per 1,000 images and $50 per 10,000 images.
Can I pay yearly?
Yes. Choose Yearly on the pricing page to save up to 20%. Make one payment for billing credit equal to 12 months of your selected plan, applied automatically to your invoices.
Your image allowance still resets monthly, and you can upgrade anytime. Upgrades and additional usage can use the credit sooner. Prepaid credits are nonrefundable, except where required by law, and the credit purchase does not renew automatically.
How do I cancel my plan?
Do you offer custom or enterprise plans?
Plans are available up to 1M images per month. If you need more than that or want to talk custom features, let us know and we'll work with you on a custom plan.
Do unused images roll over?
Do you charge per team member?
Can you help debug my HTML?
Looking for more technical answers? Visit our docs FAQ.